Last updated July 13, 2026
Pay-after-hire protection
Each eligible placement includes the guarantee window shown on the placement record. If the hire ends within that window and the claim is approved, ZhiYin chooses one remedy with the employer: a free replacement search, or a full refund when ZhiYin determines it cannot provide a replacement.
The current policy does not promise a day-based partial or prorated refund. An approved claim receives exactly one of the outcomes below.
| Situation | Remedy | Refund amount |
|---|---|---|
| Approved claim within the recorded guarantee window; replacement is available | One free replacement search linked to an employer job. The replacement placement carries no additional success fee. | No refund while replacement is selected |
| Approved claim within the recorded guarantee window; ZhiYin determines it cannot provide a replacement | Full refund to the original payment method through the guarded refund process | 100% of the original placement success fee |
| Claim filed after the recorded guarantee window or not approved | No contractual guarantee remedy, unless the order terms or applicable law require otherwise | 0% under this guarantee policy |
ZhiYin does not currently reduce refunds by days worked, weeks elapsed, salary period, or replacement-search progress. We will update this page before introducing any prospective proration schedule.
An admin links the approved claim to one employer-owned job. Linking does not publish, reopen, or promote that job. The employer must use the normal job workflow, including company verification, requisition approval, market feature flags, salary disclosure, and content checks. The guarantee completes only after a candidate confirms the replacement placement; at that point the replacement placement fee is waived.
Candidates can see the replacement lifecycle status on the original placement. Candidate confirmation remains required for every replacement placement, and candidates are never charged a fee.
This page is a transparent product-policy summary, not legal advice. The applicable order form, service agreement, mandatory law, and a documented case decision control if they conflict. Material policy changes require counsel review before publication.
Use the guarantee status in your employer placement hub or contact ZhiYin support with the placement ID. Do not send identity documents or sensitive candidate information by email.